Hotel regulations

Hotel regulations

A room is rented per 24 hours.
If a Guest does not say how long is he going to stay in the hotel, it is assumed that the room is rented 24 hours only.
The check-in time is 3:00 p.m. and the check-out time is 11:30 p.m. on the next day.

A Guest should report his intension to prolong his stay in the Hotel at the reception desk until 11:00 a.m.
The Hotel will accept the Guest`s intension to prolong his stay, if it is possible.
You are kindly requested to leave the keys at the reception desk every time you leave the Hotel.

The Hotel Guests may stay in the hotel room from 7:00 a.m. to 10:00 p.m.
The Hotel may refuse to accept the guest who either seriously infriged the hotel regulations, including damage to property, harm to any other guests, employees or people who stayed indoors or disturbed the peace or work of the hotel staff in any other way during his last stay.

Persons under 18 years of age can be checked-in only with their parents or legal guardians.

The Hotel provides services according to its category and standard. In case of any stipulations referring to the services, you should report them immediately at the reception desk. This will enable the Hotel Director to react at once.

The guest is obliged to present a document confirming the child's date of birth.

The number of people in a room must match the type of room. Additional persons over 7 years old must have extra beds purchased.

Booked room may differ from sample photos presented on the hotel website.

At the Guest`s request the hotel provides the following services free of charge:
providing information related to the hotel stay or travel,
waking up at the planned time,
storing money and valuable things during the Guest`s stay in our Hotel,
supervising the Guest`s luggage entrusted to the Hotel on the day when the check-in time starts until the end of the Guest`s stay in the hotel room,

The Hotel is responsible for precious things, money, securities and works of art only in case they are deposited in the hotel safe box.

Silence is obligatory in the hotel from 10:00 p.m.  to 7:00 a.m. on the next day.
The Guest`s behavior should not disturb the peace of other guests. The Hotel has the right  to refuse providing any services to a person who violated his principle. Children cannot stay unattended at the Hotel premises.

Every time the Guest leaves the hotel room should check if the door is locked.
The Hotel Guest is materially laiable for any damage, action or aviodance as well as the action of his accompanying persons.
Taking into account the fire-fighting procedures, it is prohibited to use heaters, irons, electric kettles and other appliances of similar type in the room, which the hotel does not provide.

Smoking is prohibited in all our hotel rooms (also applies to electronic cigarettes). In the event smoking ban is not observed, you will be charged with refreshing costs and costs of fire brigade intervention if the Sound Alarm Systems goes on. The cost is 200 PLN in both cases.

The bills for telephone calls are added a hotel margin. A swimming-pool, water slides, saunas and fitness room are free of charge for the hotel Guests.

Animation activities are intended for children over 3 years of age. The use of playgrounds is allowed for children from 4 to 12 years of age. During their stay at the hotel (also during animation activities), children remail under the sole care of their parents / guardians.


Any personal belongings left by the Guest in the hotel room shall be put into the hotel deposit and stored for three months.

During the meals formal dress code is obligatory. Dogs or another pets are not allowed in restaurant. Please do not wear bathrobe during the meals. The hotel reserves the right to change the menu during meals. The change may concern both the type and amount of dishes. The offer of gluten-free items is limited and determined only by the hotel. The guest uses organized buffets once (breakfasts and dinners).Guests are not allowed to take food and drinks from breakfast and other buffets. In the event of non-acceptance of this prohibition, the Hotel will charge the Guest with the additional cost of breakfast or dinner. Guests staying as part of hotel packages include only meals in the form of buffets, and in their case no meals served in the Restaurant. The hotel reserves the right to designate a place for a meal. Guests are not allowed to bring food and drinks from breakfast and other buffets.

Own food (drinks, alcohol) can be consumed only in rooms.

Towels are issued for exchange. Bathrobe is only for adults.

Guests are obliged to inform the hotel about their stay with an animal before arrival. The owner is obliged to pay an additional fee and during the stay bears full responsibility for the animals behavior. Details of arrival with an animal are set out in the regulations governing the stay with animals.

Air conditioning in the rooms is available seasonally.

For safety reasons in the hotel is not allowed to ride on rollers, scooters, skateboards, children's cars and other similar mobile devices.


If the room is dirty due to the guest's fault, e.g. vomiting (e.g. cleaning fees, cleaning mattresses), the hotel will charge the guest with the amount of PLN 200.

The hotel has the right to refuse the stay of guests who breached the regulations of the Faltom Hotel during their previous stay.

The Hotel Management wishes you a nice stay.

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