1. Please arrive 5 minutes before the appointment for the treatment.
2. Getting late for an appointment will cause a shorter treatment program.
3. Please inform SPA reception if you wish to cancel or change your appointment time.
4. Confirmed, individual treatments not cancelled before the planned visit will be charged 50% of their value.
5. All unused treatments included in SPA packages will be charged a 100% of their value.
The customer is not entitled to a refund or other form of compensation.
6. If you haven't done so already when you made your reservations, please advise your masseuse/cosmetician
of any health problems you might have or health conditions that might influence the treatment procedure.
Guests with heart diseases should avoid sauna & hot/cold baths.
7. People under influence of alcohol or drugs, and those with infectious diseases, rashes on the skin or open wounds,
can not use SPA treatments.
A final decision is made Spa & Wellness Reception's worker or Spa & Wellness Manager.
8. We recommend:
- avoid sunbathing before and after the treatments
- avoid eating a large meal before the treatments
- relax at least 1 hour after warming treatments
9. SPA Centre is not responsible if for any jewellery or valuables taken to the SPA area.
10. In SPA & Wellness area please do not:
- bring and consume a food or alcohol
- use a cell phone
- behave loudly
- disturb in any way other guests relax
11. Confirming a treatment means acceptance of these terms & conditions.
12. You can swap a massage or treatment only if you have documented diseases.
13. Persons under 18 years of age can use SPA services and stay in the SPA only with the consent of the parents or legal guardians.
14. Hotel reserves the right to refuse to performe a spa treatment or massage for people with visible symptoms ofinfection such as cough, runny nose, fever etc.